- The return period is 14 days from the product delivery date.
- You can return products that have not lost their resalable qualities and whose labels are intact.
- Returns of used, washed or damaged products will not be accepted.
- Returns of products such as cosmetics, underwear, socks, all kinds of personal care products, accessory products, etc. are not accepted, even if they are unused.
-
You can create a return request and send it within 14 days from the date you receive the product.Important Note: For returns, products must be packaged in their original packaging to prevent damage. Simply placing products in a bag and taping them shut can cause deformation during transport. Returns will not be accepted for damaged products sent this way.
To initiate a return, please contact us via email with your order number and full name. This information is required for us to process your return. Our email address is: info@lessandromance.com
Once we receive your email, we will provide you with the necessary guidance as soon as possible.